PLEASE NOTE: Be Ready for Delivery When the Driver Arrives
Delivery should only take about 15 minutes once the driver arrives (as long as your site is ready). If the driver is required to wait more than 30 minutes after arriving on site to start delivery, the customer may be charged for wait time. If the driver is unable to safely deliver, the customer may still be charged a dry run fee. We outsource all deliveries to professional local haulers. The customer and driver on site are responsible for all safety decisions (more info in our terms and conditions).
Please contact us if you're not sure about your site.
Make Sure Your Site is Prepared for Delivery
The delivery trucks are big, and will need some space to maneuver during delivery. To avoid any excessive wait times, or other issues with your delivery, please make sure to follow the instructions below:
Space to Maneuver
The delivery trucks are big, and will need some space to maneuver during delivery. To avoid any excessive wait times, or other issues with your delivery, please make sure to follow the instructions below:
Hard Surface
The delivery truck can weigh as much as 45,000-lbs. (20+ tonnes), so soft surfaces such as mud or wet grass can cause the truck to sink and get stuck... If there is a risk of sinking in, the driver may refuse delivery at the site.
Space to Deliver
The truck will be almost 10' wide, and will need at least 12" on each side (12' total width, or 3..66m), as well as space to maneuver after the box is dropped. We need 60' for 20' containers and 100' for 40's + space to turn and drive away).
Free From Obstructions
The truck is 13'6" before it tilts and can be up to 16' tall at its peak during delivery, make sure there are no power lines, tree branches, or other obstructions that could damage the truck or your container when we make delivery.
VIDEO: Ground Level Delivery of a Shipping Container
Watch the video to learn more about how the delivery process works. If you have a delivery site that looks to be marginal, please take photos from the road all the way to where the delivery site will be and then email them to our team.
Please contact us with any questions about delivery.
Make Sure the Doors are Level
The most common issue after delivery is that the doors don't open and close easily. Even though containers are all steel, if they are on uneven surfaces or loaded heavy to one side, they can twist just slightly enough for the doors not to line up properly and be very difficult to open and close. The best solution is to place wood blocks under the door frame (and ideally the length of the container). This will ensure your doors line up properly and open/close smoothly.
Most major hardware stores or lumber yards will have 8' long 4 x 4's, or railroad ties available for purchase. We recommend 2-3 pieces for 20' containers, and 4-6 pieces for 40's.... but remember that the most important spot is under the cargo doors.
